Century Casino Privacy Policy
1. Scope and Application
This Privacy Policy applies to personal information collected via:
– The corporate website at centurycasinoca.com
– Mobile loyalty applications
– Physical casino, racetrack, hotel, restaurant, and entertainment venues
– Customer service interactions
– Marketing and promotional activities
Information collected by third parties acting independently, including external websites linked from Century Casino’s properties, is not covered by this policy.
2. Age Restrictions and Eligibility
Access to Century Casino’s gaming facilities and digital resources is limited to individuals 18 years of age or older, as mandated by Alberta gaming regulations. No personal information is knowingly collected from individuals below this legal age. If personal data from an underage individual is identified, it will be deleted without delay. Reports related to data collection from minors can be sent to [email protected].
3. Categories of Personal Information Collected
Personal information collected may include:
3.1. Personal Identifiers
Names, email addresses, postal addresses, phone numbers, dates of birth, government-issued identification numbers (such as driver’s licence, passport, social insurance number), financial account details (credit card, debit card, bank account), IP addresses, and physical descriptions.
3.2. Protected Classifications
Age, gender, gender identity, and military or veteran status if protected by law.
3.3. Commercial Information
Information about gaming, purchases, payment records, credit and financial transactions.
3.4. Biometric Information
Identifiers like fingerprints and facial recognition data, where legally permitted.
3.5. Sensory Information
Visual and audio data from video surveillance and other monitoring systems at venues.
3.6. Geolocation Data
Location data from mobile devices connected to venue WiFi, including coordinates and beacon-based positioning.
4. Methods of Information Collection
4.1. Direct Collection
Information collected directly from users includes:
– Registration for loyalty programs or player cards
– Reservations for hotel, dining, or entertainment
– Applications for credit or financial services
– Participation in promotions or contests
– Customer service communications
– Surveys or feedback
– Engagement in gaming at venues
4.2. Automated Collection
Automatic collection through websites or apps includes:
– IP addresses
– Browser and device details
– Page views and timestamps
– Referring URLs
Mobile device usage at venues may generate device and location data.
4.3. Third-Party Sources
Personal information may also be received from:
– Gaming authorities
– Credit agencies
– Identity verification providers
– Law enforcement
– Business partners and service providers
5. Purposes for Collection and Use
Collected personal information is used for:
5.1. Gaming Operations
– Processing gaming transactions
– Administering player cards and loyalty accounts
– Managing winnings and gaming records per regulatory requirements
– Fraud, cheating, and prohibited activity detection
5.2. Regulatory Compliance
– Age and identity verification
– Compliance with anti-money laundering laws
– Reporting as required by authorities
– Record maintenance in line with legal obligations
– Responses to regulatory inquiries and audits
5.3. Customer Service and Communications
– Responding to queries and requests
– Managing reservations
– Providing account details
– Sending transactional notices
– Administering loyalty programs
5.4. Marketing and Promotions
– Sending promotional offers (with consent if necessary)
– Running contests and promotions
– Analyzing preferences and behaviour
– Personalizing content
5.5. Venue Operations and Security
– Venue monitoring and surveillance
– Controlled access to restricted areas
– Incident and dispute investigation
– Guest and employee safety
– Prevention of illegal activities
5.6. Business Analytics
– Understanding customer preferences and venue use
– Traffic and efficiency analysis
– Service and facility improvement
– Market research
6. Disclosure of Personal Information
6.1. Service Providers
Personal information may be disclosed to third parties providing:
– Payment processing
– Technology services
– Marketing and advertising
– Data analytics
– Security and surveillance
– Professional services (legal, accounting, consulting)
Service providers are contractually bound to use information only for the intended purpose and apply appropriate security measures.
6.2. Regulatory Authorities
Disclosure to regulatory or governmental authorities as required by law, including:
– Alberta Gaming, Liquor and Cannabis Commission (AGLC)
– FINTRAC
– Law enforcement
– Tax authorities
6.3. Legal Requirements
Disclosure may occur to comply with laws, court orders, subpoenas, or legal processes, or to:
– Meet legal obligations
– Protect property, rights, and safety
– Investigate security or fraud incidents
– Enforce Century Casino’s terms
6.4. Business Transactions
In corporate transactions (merger, acquisition, asset sale), personal information may be transferred to successors, subject to this policy’s protections.
7. Data Sharing and Sales
Century Casino does not sell personal information for monetary compensation. Personal data may be shared with advertising networks or marketing partners using automated technologies, which may be considered a “sale” under some privacy laws. Users may opt out by contacting [email protected].
8. Data Retention
Personal information is retained only as long as necessary to fulfill collection purposes, including:
– Duration of the customer relationship
– Periods mandated by gaming regulations (typically 5-7 years)
– Tax and financial record requirements
– Duration needed to resolve disputes or enforce agreements
– Legal compliance periods
Data is securely deleted or anonymized once retention is no longer needed.
9. Security Measures
Administrative, technical, and physical safeguards are in place to protect personal information, including:
– Encryption in transit and at rest
– Employee access limited by role
– Employee training in data security
– Security assessments and audits
– Incident response protocols
– Physical site security
No system can guarantee absolute security.
10. Your Rights and Choice
10.1. Access and Correction
Users may request access to, or correction of, their personal information by contacting [email protected].
10.2. Deletion
Requests to delete personal information can be made, subject to legal or regulatory data retention requirements.
10.3. Marketing Opt-Out
To opt out of marketing communications:
– Use unsubscribe options in emails
– Contact customer service at venues
– Email [email protected]
Opting out does not affect mandatory transactional or regulatory communications.
10.4. Self-Exclusion
Users may request voluntary self-exclusion from gaming activities. This leads to player card deactivation, denial of gaming privileges, and removal from marketing lists. Procedures may differ by property and jurisdiction. Contact venue staff or [email protected] for details.
11. Cookies and Tracking Technologies
Websites and mobile applications use cookies, web beacons, and similar technologies for:
– Remembering preferences
– Authenticating identity
– Analyzing site traffic and usage
– Delivering targeted advertising
– Measuring marketing effectiveness
Cookie settings can be managed via browser preferences. Disabling cookies may impact website and app functionality.
12. Third-Party Links
Websites may link to third-party sites not operated by Century Casino. The company is not responsible for their privacy practices. Review privacy policies on any external sites visited.
13. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in practices, legal requirements, or operational needs. The effective date indicates the latest revision. Material changes may be communicated via website notice or direct customer communication, as appropriate. Continued use of services after updates constitutes acceptance of changes.
14. Contact Information
For questions or requests regarding this Privacy Policy or privacy practices:
Century Casinos, Inc.
455 East Pikes Peak Avenue, Suite 210
Colorado Springs, CO 80903
United States
Email: [email protected]
Telephone: +1-719-527-8300
Property-specific contacts:
Century Casino & Hotel Edmonton: 780-643-4000
Century Casino St. Albert: 780-460-8092
Century Downs Racetrack and Casino: 587-349-7777
This Privacy Policy is governed by the laws of the Province of Alberta and applicable laws of Canada.